Need emergency help?
Call 911.

Start with 911, not an administrative office.

Palm Beach County’s 911 system connects callers with emergency responders. Dispatchers coordinate the response appropriate to the situation. Do not delay an emergency call while looking for an ambulance company, contacting UCO, or checking payment arrangements.

1. Give the location first. State Century Village West Palm Beach and your subdivision, building, unit, and floor. If outside, identify the specific facility or nearest clear landmark.
2. Describe what happened. Answer the dispatcher’s questions as accurately as you can.
3. Follow instructions. Stay on the line as directed and let the dispatcher guide the next steps.
4. Help responders find you when safe. Explain any access difficulty. If another person is available, they can help identify the building without delaying care.

This website does not receive calls for help. UCO, a condominium board, or a community volunteer is not a substitute for emergency dispatch.

Confirm current ambulance benefits with UCO.

Older Century Village community information describes an arrangement involving American Medical Response (AMR). Current eligibility, covered trips, charges, and provider arrangements should be confirmed with UCO and the relevant ambulance provider before you rely on them.

Ask UCO for the current written ambulance-service information. Clarify whether a benefit applies to residents, renters, guests, emergency transport, non-emergency transport, or transfers between facilities.

Do not assume every ambulance trip is free or covered. The applicable provider, trip type, insurance, and community arrangement may affect billing. Payment questions should never delay calling 911 in an emergency.

An appointment ride is a different service.

For a scheduled medical visit or discharge, ask the care team, health plan, or transportation provider what level of assistance and vehicle is needed. A taxi, accessible vehicle, paratransit trip, and ambulance transport are different arrangements.

Ask for an explanation and keep records.

Use the billing contact printed on the actual bill. Ask which service was provided, how insurance was billed, and whether any current community benefit applies. Keep the trip date, invoice, explanation of benefits, and communication records together.

For a question about a Century Village arrangement, ask UCO for the current written terms. Do not ignore a bill because you remember an older statement about coverage. Avoid sharing personal medical or account information through this community website.

Make your location and contacts easy to find.

Keep your full unit address near your phone. Have an accessible list of your emergency contact, medications, allergies, and essential care information for responders. Ask your care providers about personal emergency planning suited to your needs.

Know how responders can reach your unit and report unclear building identification or obstructed shared access to your association or property manager.

Clear information can help the right people reach you.

Emergency help and administrative questions.